Timetable
Flexible care hours designed around your lifestyle, ensuring support exactly when you need it.
Welcome to City Carers
Trusted homecare tailored to your needs
Experience reliable, compassionate homecare services across London delivered by trained professionals committed to your comfort, dignity, and independence.
Call 020 8432 3283 · Office open Mon–Fri 07:00–17:00, Sat–Sun 08:00–17:00
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CQC rated Good
Safe, Effective, Caring, Responsive and Well-led.
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24/7 emergency support
The same local number, day and night.
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North West London
Wembley, Brent, Willesden, Harlesden and NW10.
Emergency call
24/7 emergency care assistance for urgent support, giving you immediate, dependable help on 020 8432 3283.
Make an appointment
Book your care appointment quickly online or by phone. We're here to make the process simple and stress-free.
Dedicated homecare you can trust
We provide personalised, high-quality homecare solutions across London, supporting individuals with daily living, health needs, and long-term care requirements. Our experienced care professionals are committed to ensuring comfort, safety, and independence for every client we serve.
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Experienced care team
Our carers bring years of professional experience, delivering reliable and compassionate support at every step.
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Reliable and on time
We prioritise punctuality and consistency, ensuring you always receive care when you expect it.
What we do
We provide a complete range of tailored homecare services, designed to support individuals of all ages and conditions with personalised, compassionate care.
Personal care
Support with daily activities, hygiene, routines, and wellbeing delivered with respect and dignity.
Adults over 65
Professional elderly care that promotes independence, comfort, and safety at home.
Adults under 65
Personalised support for younger adults needing short- or long-term home assistance.
Children (0–18)
Specialist childcare and respite care designed to support families and meet each child's unique needs.
Dementia care
Compassionate dementia support to maintain routines, safety, and emotional comfort.
Learning disabilities
Tailored homecare for individuals with learning disabilities, promoting confidence and independence.
Mental health
Supportive care for mental health needs, focusing on stability, wellbeing, and daily independence.
Physical disabilities
Practical, respectful care designed to help individuals manage physical limitations comfortably.
Live-in care
A carer lives in the home so support is there through the day and night, without a move into a care home.
Companionship
Company, conversation and a helping hand with the day, for people who are mostly independent and should not be isolated.
Respite care
A planned break for the main carer, with a City Carers worker stepping in to follow the existing routine.
How we work
Our simple and supportive care process.
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Initial consultation
We take time to understand your needs and tailor the right care approach.
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Personalised care plan
Every care plan is uniquely designed to support your daily life and wellbeing.
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Caregiver matching
We match you with the best-suited caregiver for consistent, comfortable support.
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Start of care
Enjoy seamless, reliable care delivered by trusted professionals.
Why choose us
We provide dependable, personalised homecare services focused on dignity, safety, and independence. With our experienced team and compassionate approach, we ensure every client receives exceptional care tailored to their unique needs.
- Peace of mind guaranteed
- Strong, supportive client relationships
- Tailored care plans
- Qualified and compassionate carers
Areas we cover
The office is at Moran House, Willesden. Care is arranged in the neighbourhoods families ask us about most.
Wembley
Visiting care, live-in care and care jobs around Wembley, arranged from our Willesden office.
Brent
A CQC-rated Good home care agency for the London Borough of Brent, with the office in Willesden.
Harlesden
Home care for Harlesden and the NW10 streets around it, from an office on the High Road in Willesden.
Willesden
Our home office is in Willesden. Care for neighbours on the High Road and across NW10 starts here.
NW10 and North West London
One local team for NW10 and the North West London neighbourhoods around our Willesden office.
Care support worker, London
Join our team and help deliver exceptional care with compassion, dignity, and professionalism. Become part of a trusted homecare service committed to improving lives.
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Questions families ask
Including how care costs are usually discussed in London.
How much does home care cost?
There is no single fee, because the plan follows the support someone actually needs. In our guide to live-in care costs in London we set out typical London ranges: about £900 to £1,500 a week for live-in care, about £700 to £1,200 a week for a care home, and about £15 to £30 an hour for visiting care. City Carers confirms the fee for your own plan at the free care assessment, before any care starts.
What happens at a free care assessment?
We listen first. A coordinator talks with you, and with the person who needs care if they wish, about routines, health, the home and what a good day looks like. We then suggest a care plan, match a carer, and agree fees and start dates. The visit is free and there is no obligation to go ahead.
Which areas do you cover?
Our office is at Moran House on the High Road in Willesden, NW10. We arrange home care in Wembley, Brent, Harlesden, Willesden and the wider North West London area. If you are just outside those neighbourhoods, ask us and we will say honestly whether we can help.
Are you regulated by the CQC?
Yes. City Carers Ltd is registered with the Care Quality Commission, location 1-10240490182. The latest overall rating is Good, including Safe, Effective, Caring, Responsive and Well-led. The report was published on 25 May 2022, and a review on 6 July 2023 found no need to reassess. The registered manager is Mr Mohamed Mohamud.
Is there support outside office hours?
The office is open Monday to Friday 07:00 to 17:00, and Saturday and Sunday 08:00 to 17:00. For urgent help, the same number, 020 8432 3283, is answered as our 24/7 emergency line.
Can care be funded by the council or the NHS?
Many families pay privately. If you already have a local-authority assessment, direct payments, or NHS Continuing Healthcare, tell us at the visit and we will explain how a City Carers plan can sit alongside it. We do not start care until the funding route and the fee are clear.
Do you support children and adults?
Yes. We are registered for personal care, adults over 65, adults under 65, children from birth to 18, dementia, learning disabilities, mental health conditions and physical disabilities. We also arrange live-in care, companionship and respite.
How do I apply for a care job?
Open roles are listed on our careers page, including Care Support Worker in Wembley. Apply through the external application form linked there. Please do not send National Insurance numbers or identity documents to this website or by ordinary email.
We're here to support you
Have questions or need homecare support? Contact our friendly team to discuss your needs or arrange your personalised care service today.